سياسة الاستبدال والإسترجاع

Replacement and Return Policy Sedan Frame Store | Sedan Frame We at Sedan Frame Store are committed to providing high-quality wall panels and manufacturing them carefully upon request. We also adhere to the provisions of the E-commerce Law in the Kingdom of Saudi Arabia to ensure transparency and protect customers' rights. For inquiries or replacement and return requests, you can contact customer service via: Customer Service (WhatsApp): +966544579788 First: Custom-made products All wall panels at Sedan Frame are specially manufactured after the order is completed by the customer, including printing on canvas fabric and preparing the frame and border with the required size. Accordingly: - The order cannot be canceled after manufacturing has begun. - Returns or exchanges of custom-made panels are only accepted in case of a manufacturing defect or damage during shipping. This is in accordance with the regulations of e-commerce for custom-made products. Therefore, we kindly ask customers to ensure: - Choosing the correct design - Selecting the appropriate size - Reviewing order details before completing the purchase Second: In case of a manufacturing defect or damage to the product If the product arrives with a manufacturing defect or damage caused by shipping, the customer can request an exchange or return under the following conditions: - Contact customer service within 3 days from the date of receiving the order. - Send clear photos of the product showing the defect or damage. - The product must be in its original condition without use. After reviewing the request: - The panel will be replaced with a new one - Or the full amount will be refunded to the customer Sedan Frame bears all shipping costs if a manufacturing defect is proven. Third: Conditions for accepting a return or exchange request To accept the request, the following conditions must be met: - Submit the request within 7 days of receiving the product. - The product must be unused and in its original condition. - Return the product with the original packaging if available. - Send clear photos showing the condition when submitting the request. Fourth: Return procedures After approval of the return request: - A shipping label will be issued to return the product. - The customer delivers the product to the shipping company's office or representative. - After receiving and inspecting the product, the amount will be refunded within up to 21 working days via the same payment method or bank transfer. Fifth: Cases not covered by the return Returns or exchanges cannot be accepted in the following cases: - Choosing an inappropriate design or size by the customer. - Orders that are custom-made without a defect. - Using the product or exposing it to damage after receipt. - Submitting the request after the specified period (7 days). Sixth: Contact information Store name: Sedan Frame Customer Service: +966544579788 Support hours: via WhatsApp We aim at Sedan Frame to provide a reliable shopping experience and high-quality wall panels that add a distinctive artistic touch to your home.